SECTION 1 - WHO WE ARE
This website is owned and operated by Dolls in Love.
SECTION 2 - WHAT THIS DOCUMENT IS ALL ABOUT
These are the Terms & Conditions which apply when you buy any goods via this site. We’ve tried to make these terms and conditions user-friendly and easy to digest. Please read them carefully and save a copy as we don’t file a copy specifically related to your transaction. They are available in English only.
SECTION 3 - WHO CAN BUY ON OUR SITE
You must not buy or attempt to buy any goods via this site if you are under 18 years of age. We are entitled to take whichever age verification steps we think appropriate and to cancel any purchase if we believe that you may be under 18. You are not allowed to buy any goods via this site if your main purpose is to use them to infringe our intellectual property or other legal rights. You are not allowed to buy any goods via this site if it is unlawful for you to buy or use the goods within, or to import them into, your country.
SECTION 4 - CHANGING THESE TERMS AND CONDITIONS
We reserve the right to amend or change these terms and conditions at any time without notice. Please check them carefully, this policy applies to all purchases, agreements and contracts after the effective date published at the bottom of this document. This policy supersedes all prior Terms & Conditions policies or conflicting information that may still be present on our website including any writings, communication, transcripts or agreements with our support staff with respect to the subject matter hereof. All such other policies, writings or agreements will have no further force or effect. Please contact our support staff if you would like to review our previous Terms & Conditions.
SECTION 5 - GIVING US ACCURATE INFORMATION
You must ensure that your order, including delivery address and any other information you supply to us, is correct and that you tell us immediately if there are any changes.
SECTION 6 - HOW YOU ENTER A LEGAL CONTRACT WITH US
When you place an order, you are making an offer to buy from us. You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart, completing the required steps during checkout and submitting your order to us by clicking on the “Pay now” button. You can always check and amend your order before purchasing an order by using the "EDIT OPTIONS" button on the cart page, and/or the internet browser back button. After you click the "Pay now" button, we receive your offer to purchase and you have now entered a legally binding contract. We then send you an order confirmation email to confirm the contract. Please note, we are not obliged to supply any goods which are currently unavailable or out of stock, even if we have received your offer. We will notify you of the unavailability as soon as possible and either offer an alternative product or offer to cancel the order and arrange a refund if necessary. The contract is complete when all goods within the contract are paid for in full, and delivered to the given address in full working order. Please refer to SECTION 15 regarding our rights to terminate this contract early.
SECTION 7 - PAYMENT
Payment must always be received in advance. We are not obliged to send any goods until we have received full payment in cleared funds. Prices and payment methods available are explained on our Payment Information page. The prices displayed generally include any applicable VAT, sales tax, import tax and customs duties as well as our default free shipping costs unless otherwise stated and/or subject to country-specific restrictions/ requirements. Customers residing in countries that don’t facilitate pre-paid custom fees may need to pay a small fee to their local courier, upon arrival. We may reimburse a percentage of these fees, please refer to our Shipping & Delivery page for more information. If we miss-price any items by mistake, or an item is purchased at a discounted price due to technical error, we are not obliged to supply the item at that price. In most circumstances, we will notify you of the error and give you the option to either purchase the item at the correct price or remove the item from your order altogether. We may also offer to cancel the order entirely and provide a refund of any payments already made. If you want to dispute a payment, you must contact us immediately with full details. If any amount due to us is unpaid, or unjustifiably charged back, we may end this contract by giving you written notice (including email). You agree that you are legally bound by the terms and conditions of any payment providers whose services you use on our site. We aren’t responsible for what they do or don’t do.
SECTION 8 - DISCOUNT CODES, SALES & PROMOTIONS
When we offer discounts and sales, we may offer percentage-based discount codes or fixed rate discount codes. Percentage based discount codes are applied to the final product price only and do not include delivery charges. Fixed-rate discount codes are applied to the final product price and may include delivery charges. Discount codes may only be applied to purchases made via the account to which the discount code was offered and/or registered, they are not transferrable or redeemable for cash unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is at our sole discretion. We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice. You may not share, or post online any of our discount codes. Any sales or promotions we are running are subject to change without notice.
SECTION 9 - MAKING CHANGES TO THE PRODUCT
If you order customized goods, we will send you photos of the finished product before we ship it, usually referred to as “factory photos”...